Contact Us

You may contact us about general website-related matters.

Examples include:

• outdated information;
• factual corrections;
• broken internal links;
• broken external links;
• licensing information updates;
• payment method updates;
• bonus term updates;
• mobile app access updates;
• responsible gambling resource updates;
• privacy-related requests;
• cookie-related questions;
• editorial feedback.

We aim to review legitimate messages, especially those that help improve accuracy, transparency, user safety, or responsible gambling information.

We cannot help with individual Parimatch account issues because this website is not the operator and does not have access to user accounts.

We cannot:

• open betting accounts;
• close betting accounts;
• recover passwords;
• verify identity documents;
• approve KYC;
• process deposits;
• process withdrawals;
• reverse transactions;
• issue bonuses;
• cancel bonuses;
• settle bets;
• change odds;
• review bet slips;
• unlock accounts;
• handle disputes with the operator;
• provide legal representation;
• provide financial advice;
• provide gambling counselling.

If your question involves your betting account, contact the operator directly through its official support channels.

For your safety, do not send sensitive personal, financial, medical, or gambling account information through general website contact channels.

Do not send:

• account passwords;
• one-time passcodes;
• full card numbers;
• bank account login details;
• crypto wallet private keys;
• identity documents;
• passport scans;
• driver’s licence scans;
• proof-of-address documents;
• betting account screenshots with personal data;
• medical records;
• urgent crisis messages.

If you accidentally send sensitive information, contact the relevant operator, bank, payment provider, or support service directly.

We want the information on this website to be clear, current, and useful. Online betting information can change quickly, so correction requests are important.

You can contact us if you notice:

• outdated bonus terms;
• changed payment methods;
• incorrect withdrawal information;
• broken regulator links;
• outdated licensing references;
• unclear responsible gambling information;
• inaccurate mobile app details;
• misleading wording;
• missing disclaimers.

When possible, include the page URL and a short explanation of the issue.

If you contacted us through a form or email and want to ask about personal information you submitted, you may send a privacy request.

Privacy requests may include:

• access request;
• correction request;
• deletion request;
• consent withdrawal;
• cookie-related question;
• data processing question.

For broader information, see Privacy Policy and Cookie Policy.

Please do not include new sensitive information when submitting a privacy request.

This website may use affiliate or commercial links. If you have a question about commercial disclosure, you can contact us.

Relevant topics may include:

• affiliate link disclosure;
• sponsored placement concerns;
• unclear commercial wording;
• external link issues;
• misleading promotional language;
• correction of operator details.

Commercial relationships should not remove the need for clear risk disclosure and responsible gambling warnings.

Responsible gambling information should be easy to find and accurate. If you know of an updated Canadian support resource or a correction to an existing one, you may contact us.

Examples include:

• updated phone number;
• changed website address;
• new provincial support service;
• outdated resource listing;
• incorrect description;
• missing crisis support note.

If gambling feels difficult to control, do not wait for a reply from this website. Contact a support service directly.

Canadian support resources include:

• ConnexOntario: 1-866-531-2600
• Gambling Support BC: 1-888-795-6111
• Gamblers Anonymous Canada: www.gacanada.ca
• Canadian Centre on Substance Use and Addiction: www.ccsa.ca

If you have a problem with a Parimatch account, this website cannot resolve it.

Account-specific issues include:

• registration problems;
• login issues;
• password reset;
• blocked account;
• failed deposit;
• delayed withdrawal;
• declined withdrawal;
• KYC request;
• bonus dispute;
• bet settlement issue;
• responsible gambling limit;
• self-exclusion request.

Always use official operator contact channels. Do not share login details with unofficial websites or social media accounts.

If you contact us about a website issue, a clear message helps.

Useful details include:

• page URL;
• short description of the issue;
• screenshot if safe and non-sensitive;
• date you noticed the issue;
• source link if reporting a correction;
• whether the issue is urgent from an accuracy or safety perspective.

Do not include private account data in screenshots.

We may not be able to reply to every message, especially messages about account-specific gambling issues that must be handled by the operator.

We may prioritize messages involving:

• factual corrections;
• regulatory accuracy;
• responsible gambling resources;
• privacy requests;
• broken safety-related links;
• misleading or outdated information.

This website cannot guarantee a response time.

Before contacting us, please check whether your issue belongs to this website or to the gambling operator.

This helps avoid delays and keeps sensitive information out of the wrong place.

For more information, see:

• About Us
• Disclaimer
• Privacy Policy
• Cookie Policy
• Terms and Conditions
• Responsible Gambling
• Licensing and Regulation